Frequently Asked Questions
I am getting the "Runtime Error 70" when I'm trying to run the software?
Answer:
·
If you
ever see the "Runtime 70" error, it is most likely because the software is
already running and you are attempting to restart the software.
·
Remember,
the software is designed to start-up automatically every time the computer
starts, so there is no need to manually start the program.
How do I edit and/or delete the log32.txt file?
Answer:
·
If you
ever need to DELETE or EDIT some of the "log32.txt" file, you must first make
sure that the program is not currently running.
·
Stop the
program temporarily using F12 and then delete/edit the log file.
·
Then you
can start up the program again by clicking "silentbug.exe" or by simply
rebooting your computer.
How
do I uninstall the SilentBug software completely from my computer?
Answer:
·
If
you ever need to UNINSTALL the program, first press F12 to stop the program,
and go to the "Control Panel" / "Add or Remove Programs".
Locate SilentBug and then click on "Change/Remove" to remove it.
·
Then
double-check to see that all the files have been removed from the folder
where you installed it. If some files remain, just press F12 again and then
simply delete the folder and/or files. It will be 100% removed from the
computer.
How
do I remove the SilentBug link from the "Control Panel"/ "Add or Remove
Programs"?
Answer:
·
In
order to remove the SilentBug link from the "Add or Remove Programs", follow
these steps:
·
Go to
the "Windows Start Menu", click "Run",
then type "regedit" to open the Windows Registry
·
Navigate to the following location:
HKEY_LOCAL_MACHINE\ SOFTWARE\ Microsoft\ Windows\
CurrentVersion\ Uninstall \Silent Bug - Ver.3.10
·
Right
click on the folder name "Silent Bug -
Ver.3.10" and click "Delete"
·
The
SilentBug link will now be removed from the
"Add or Remove Programs", but the software will
still work normally
·
If
you need to remove SilentBug in the future,
just press F12 to stop the program and then delete
the entire folder where you installed the software
I am
running Windows XP and have several user accounts and/or user logins on the
computer that my entire family shares. Will this software work for all
users?
Answer:
·
Yes,
this software will work for all users on the computer.
·
In
order to effectively monitor Windows XP users on a computer with multiple
user accounts, you must first check the "User Type" of the user account. In
Windows XP, there are two user types - "Administrator" and "Limited". The
users that are being monitored MUST be set to user type of "Administrator" -
otherwise the Windows XP registry will not allow this software to run
properly. This topic is covered fully in the installation guide.
